I got room for 1 more game on my phone so hopefully I can remake my characters in this mobile version. StephanieB RivaldoM / MiCHeLo
Only way you will get in contact with a GM is through support. It's a Russian company that bought the rights to publish this game to users in Europe and north america. Be very specific with the details in your email with support. Check your other post. The community manager responded.
The support is doing its best to help solve your problems with the game, even though they get a ton of tickets and emails. Also because the game is mostly made in russian it's logical that there is a shortage of people.
that doesn't make excuse to reply rudely. At least give a justified closure if they try to close a ticket.